Accessibility at Rogers Bank
Accessibility Commitment Statement
Rogers Bank is committed to ensuring our services are consistently accessible and able to meet the needs of all our clients. It’s important that we continually seek to improve our services in order to provide the best possible experience for every individual. We recognize that our mission to make more possible for every Canadian is only achievable if our services are holistically accessible. To this end, we strive to provide an inclusive and accessible experience for all, and we welcome any questions or feedback regarding our ability to do so. For more information about how we are improving accessibility across our organization visit us here.
Website Accessibility
Our goal is to constantly improve the experience of our website, online banking portal, and mobile app to make it easier for our cardholders with disabilities to access our services. Here are some of the ways we accomplish this:
Ensuring content is easy to read and provides adequate contrast
Making it easy for users to read or hear content, providing alternative communications for visuals, and making text compatible with assistive technologies
Creating content that is adaptable to different screens without losing structure or information
Providing easy ways to navigate and find information
We continually review all of our digital properties to adhere to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines. We are actively working to achieve website compliance with applicable Accessibility and Disability regulations.
Contact Us
In the unlikely event that our website, online banking portal, or the Rogers Bank app are unavailable, we may reach out to notify you via email, text message, or by making an announcement on our website. Should this happen, you may contact our Call Centre by telephone or utilize one of our other Self Service options.
Toll-free: 1-855-775-2265
Collect (Outside Canada/US): 1‑705‑522‑7412
Customer care representatives are available 24/7 (24 hours, 7 days a week).
Self Service Options
We encourage you to utilize our self service tools that are available to you 24 hours a day, 7 days a week.
The Rogers Bank app makes it easy to manage your account, redeem rewards, customize account alerts, view statements and account activity, and more using your mobile device. Standard message and data rates may apply
Other Support Options
Automated Phone System: The following self-serve options will continue to be available to you in our easy-to-follow automated system 24 hours a day 7 days a week: request a credit limit increase, check your current balance, last statement balance, minimum payment, payment due date, last payment received and last 10 transactions. In addition you can change your PIN or activate your card, please enter your card number and PIN when requested.
Ruby, Our Personal Assistant: If you have any general questions, chat with Ruby, our personal assistant located in the bottom-right of every page.
Supporting Our Seniors
This page includes several resources dedicated to helping clients who are seniors benefit from our services.
Commitment to Accessibility
We’re committed to doing better for people with accessibility needs. You can learn more about our commitment to accessibility in the Rogers Three-Year Accessibility Plan. You can also keep up with our efforts through the annual Progress Reports.
We welcome your feedback and would love to hear from you!
Let us know what you think about:
Our Accessibility Plan,
Our Progress Reports, or
Any accessibility barriers you’ve found with Rogers brands.
Visit Rogers Accessibility to give your feedback or learn more.