Accessibility at Rogers Bank

Accessibility Commitment Statement

Rogers Bank is committed to ensuring our services are consistently accessible and able to meet the needs of all our clients. It’s important that we continually seek to improve our services in order to provide the best possible experience for every individual. We recognize that our mission to make more possible for every Canadian is only achievable if our services are holistically accessible. To this end, we strive to provide an inclusive and accessible experience for all, and we welcome any questions or feedback regarding our ability to do so.

Website Accessibility

Our goal is to constantly improve the experience of our website, online banking portal, and mobile app to make it easier for our cardholders with disabilities to access our services. Here are some of the ways we accomplish this:

  1. Ensuring content is easy to read and provides adequate contrast
  2. Making it easy for users to read or hear content, providing alternative communications for visuals, and making text compatible with assistive technologies
  3. Creating content that is adaptable to different screens without losing structure or information
  4. Providing easy ways to navigate and find information

We continually review all of our digital properties to adhere to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines. We are actively working to achieve website compliance with applicable Accessibility and Disability regulations.

Contact Us

In the unlikely event that our website, online banking portal, or the Rogers Bank app are unavailable, we may reach out to notify you via email, text message, or by making an announcement on our website. Should this happen, you may contact our Call Centre by telephone or utilize one of our other Self Service options .

Local: 1-855-775-2265
Collect (Outside Canada/US): 1-705-522-7412

Call Centre Hours of Operation:
Monday to Friday: 8am to 11pm ET
Saturday and Sunday: 10am to 7pm ET  

Self Service Options

We encourage you to utilize our self service tools that are available to you 24 hours a day, 7 days a week.

Rogers Bank App

The Rogers Bank app makes it easy to manage your account, redeem rewards, customize account alerts, view statements and account activity, and more using your mobile device.

Download the Rogers Bank app for iOS or Android using the buttons below, or text RogersBank to 747265 and we’ll send you a link to download the app.

Download on the App StoreGet it on Google Play

Online banking

  1. Sign in or register your Rogers Bank Mastercard to provide a convenient option to review your credit balance, credit limit, transactions, minimum payment and due date. In addition, you can lock and unlock the primary card, change your PIN, request a replacement card, change your personal information, manage your alerts and much more. Click here to learn how to register.
  2. Lost/Stolen Cards: If you suspect one of your cards is compromised, lost, or stolen, please try calling us first. If you are unable to reach us by phone, sign into your online account immediately to lock your primary card. Click on Lock/unlock card below the I want to… drop down menu. Once your card is locked, send us a Secure Message. Please note that you cannot lock supplementary cards online, but do still send us a Secure Message notification.
  3. Sending Us a Message: To send a Secure Message, go to the I want to… drop-down menu and click Send/View message. Don’t forget to include the last 4 digits of the card impacted and a description of the situation.

Learn more about online banking

Other Support Options

  1. Automated Phone System: The following self-serve options will continue to be available to you in our easy-to-follow automated system 24 hours a day 7 days a week: request a credit limit increase, check your current balance, last statement balance, minimum payment, payment due date, last payment received and last 10 transactions. In addition you can change your PIN or activate your card, please enter your card number and PIN when requested.
  2. Ruby, Our Personal Assistant: If you have any general questions, chat with Ruby, our personal assistant located in the bottom-right of every page.

Resources seniors may find helpful

Common Scams and Fraud Prevention

Our Help Centre contains helpful information to educate clients about scams that commonly affect seniors, such as fraud and phishing. To learn more about how to identify and prevent malicious actors, click here.

Additional Protection Features

To help protect clients from fraud and other scams, Rogers Bank offers features like Account Alerts and Zero Liability.

Account alerts can be set up to notify you by text or email as soon as we notice a change in your account activity. For step-by-step instructions on how to set up and customize account alerts, click here.

Zero Liability means that in the unlikely event of unauthorized use of your Rogers Bank Mastercard, you won’t be held liable for the charges.

Pre-Authorized Debit Form

Setting up Pre-Authorized Debit (PAD) means you never have to worry about missed payments or late fees. Pre-Authorized Debit is a convenient way to pay your Rogers Bank Mastercard account. You can automatically make your monthly payment from any chequing account at any financial institution in Canada. Setup is simple, and there is no charge to enrol. For step-by-step instructions on how to enrol in PAD, click here.

Legal Information on Powers of Attorney

A Power of Attorney (POA) is a legal document you sign to give one or more persons the authority to manage your money and property on your behalf. The appointee is typically referred to as an attorney, but does not need to be a lawyer.

More information about POA can be found here.

How to set up a POA for your Rogers Bank Mastercard account

Online
  1. Sign in to your Rogers Bank Mastercard account online, select the I want to… drop-down menu, then click Send/view messages.
  2. Click the Create New Message button.
  3. From the Category drop-down menu, select General question.
  4. From the Reason drop-down menu, select Legal and Disclosure documents.
  5. Send us a message stating your intention, and we’ll get back to you as soon as possible.
Telephone

Call us at 1 855 775-2265 to speak with someone who can assist you with this process.

We will require a Power of Attorney (POA) or attorney documents that meet provincial or territorial requirements. When we receive your documents, they will be reviewed for legitimacy, and we may need to contact you for additional information about your POA or attorney.

As a senior or a caregiver of a senior, what do I need to know about financial abuse, and how can I detect and prevent it?

Financial abuse can take many forms. It’s important to know the signs of financial abuse to protect yourself and your loved ones.

Primary Types of Financial Abuse:

Monetary: Intended to separate you from your money, the most common form is to pressure you to provide a friend or family member an early bequest.

Property: Involving the inappropriate use of your property for the benefit of the perpetrator—often pressuring you to sell or transfer an asset.

Legal: Manipulating legal documents to benefit someone other than yourself.

Common red flags to watch out for:

New friends or romantic interests:
Perpetrators aren’t always strangers, and are often family members, trusted service providers, neighbors, or friends. Anyone new to your social life who immediately tries to get involved in financial matters (meetings with lawyers, financial advisors, etc.) may have malicious intent. It’s important for loved ones to determine who that person is and why he or she may be involved.

Changes in spending patterns:
Changes in the way a senior typically spends, such as beginning to shop online, or a marked decrease in typical shopping habits, may warrant cause for concern. Social isolation, where a senior may be pressured to spend less time with their usual social circle, is another indicator of potential abuse.

Prevention tips:

  • Seek independent legal advice before signing any documents, especially those involving your home or other property.
  • Set up features like pre-authorized debit for bills, and auto-deposit for government and pension cheques into your bank accounts.
  • Keep financial, legal, and personal information in a safe place. Never give anyone else your password or PINs.
  • If lending money, consider how to best document proof of whom you loaned it to, how much was loaned, and any terms and conditions.
  • You are entitled to one free report each year from the national credit bureaus, Equifax and Trans Union – allowing you to monitor whether anyone has obtained financial products falsely under your name.
  • Keep in touch with a variety of friends and family to avoid becoming isolated.

Code of Conduct for the Delivery of Banking Services to Seniors

This voluntary code of conduct sets out principles that apply to banks to guide them when they deliver banking products and services to Canada’s seniors.

Code of Conduct for the Delivery of Banking Services to Seniors