Fraud prevention is everyone’s business
March 2019
Your security is our top priority. That’s why we launched a new online banking experience earlier this year, with real-time security features and layers of protection designed to keep your identity and your account information safe from fraud.
How we protect you:
Coming Soon! Fraud Alerts: Rogers Bank™ will instantly send you a text alert to the mobile number associated with your account, any time we suspect fraudulent activity.
Respond Yes if you made the purchase and no further action is required.
Respond No if you did not make the purchase, and we will block your card number and have one of our fraud specialists contact you.
If you do not respond to the text alerts, or in the event you are unable to receive text alerts, you will receive an email to call Rogers Bank for further instruction.
Two-step authentication
Your online account is secured with multiple layers of protection, including: a one-time verification code in addition to your username and password.
Lock/un-lock your card
Temporarily lock and unlock your card online, any time you misplace your card, or you would like to restrict usage.
Change your security PIN
Secure your account by changing your PIN online, anytime you suspect your PIN or your credit card has been compromised.
How to protect yourself:
Beware of phishing: Rogers Bank will never ask you for personal or login information through an email. We will always send you directly to our website at rogersbank.com.
If you receive a communication from Rogers Bank, the ‘from’ field and email domain should be recognizably from Rogers Bank (e.g. @rogersbank.com), and website links must always contain: ‘https://www.rogersbank.com/’. If you receive a link that does not match this address or includes additional symbols or numbers (e.g. www.rogersbank1.com), please DO NOT click the link, open any attachments, or reply to the email.
Please report any suspicious communications to Rogers Bank.