Fraud Alerts

March 2019

Fraud alerts automatically sent to your devices.

Fraud alerts will now be automatically sent to the text or email registered on your account. Please sign in and ensure your contact information is up to date.

How does it work?

If we notice suspicious activity on your account, we will send a text message from the following number, 76437 (sender will also display as Rogers Bank).

Responding to the fraud alert by text message is easy:

Respond ‘Yes’ to the message, if you made the purchase, no further action is required from you.
If you did not make the purchase, type ‘No’ and one of our fraud specialist will contact you or if you prefer, call us at 1 855 275-2217 immediately.

We will never ask you:

For your personal or sign in information such as usernames, passwords, or PINs
To click on a link
To link to third party sites or send you a text or email from a third party site

To get started:

No action is required to get started. You are automatically enrolled in this service for free.

Enter ‘STOP’, from the mobile number you DO NOT want to receive fraud alert text messages or text ‘STOP’ to 76437.

To opt back in: type ‘START’ to 76437.

We will send fraud alert text messages only to Canadian mobile numbers. Fraud notifications are free of charge while you are in Canada and while you travel in most international countries. The type of mobile plan you subscribe to will determine what fees are charged to receive or respond to a text message while traveling internationally. You can opt-out of Fraud Alerts at any time by modifying your alert settings or by texting "STOP" to the 76437.

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