Help Centre

With the Fido Mastercard every purchase you make will earn you valuable cash back rewards that you can redeem against your monthly Fido bill or save them up for cool Fido goodies like a new phone or accessories. You will earn:

• Unlimited 1.5% cash back rewards on all your purchases charged in Canadian dollars, everywhere Mastercard® is accepted.
  
• Unlimited 4% cash back rewards on all your purchases made in a foreign currency – whether your purchase is made online or while travelling overseas.  It’s the simple way to earn rewards faster when you travel and shop – with no caps or limits.
  
• No Annual fee

We’ll start you off with a first use welcome bonus of $25 in cash back rewards. Also, you will receive an additional $25 in cash back rewards if you register your new Fido Mastercard as a pre-authorized payment on your Fido Bill.

The card comes with Mastercard® benefits including:

• Chip & PIN technology
  
• Mastercard^® SecureCode
  
• Mastercard^® Zero Liability
  
• Tap and Go Shopping

Yes, Optional Balance Protection Insurance is available. For more details go here or to apply, call 1 855 453-5684

To enroll for online services at rogersbank.com:

1. Click “Sign in” on the top of the page and select “Online Banking”
   
2. Below the “Need to enroll?” field, click “Set up your account”.

Enter the required information to our account online.

From rogersbank.com:

1. Click “Sign in” on the top of the page and select ‘Online Banking’
   
2. After sign in, select “STATEMENTS” on the left of the page
   
3. Click “MANAGE STATEMENTS” on the upper right of the page

Check the box if you wish to turn off paper statements.

You can manage and redeem your cash back rewards on the go using your mobile device by downloading the Mastercard® Pay With Rewards^™ app from your device’s app store. Search for ‘Pay with Rewards’ in the App Store or on Google Play.

You can also manage your rewards account from your computer. Sign in here.

You can submit your travel notifications online to avoid any delays or problems with transactions by:

1. Click "Sign in" on the top of the page and select "Online Banking"
   
2. After sign in, select "SERVICES" on the left of the page
   
3. Click "Travel Notification" under Manage Your Credit Card.
   
4. Select "Travel Notification" in the drop down
   
5. Type your travel notification details and Click "CONTINUE" to send your information

Or you can call customer care at 1-855-775-2265.

You can pay your Fido Mastercard statement in many ways, prior to your due date:

• Automatically, through your pre-authorized chequing or savings account.
  
• In person at most Canadian financial institutions
  
• By mail, please make cheques payable to Rogers Bank and be sure to write your account number on the front of your cheque, to:
  
  Rogers Bank
  PO Box 4022, Station A,
  Toronto ON, M5W 0G7
  
• Through your online/telephone banking at most Canadian financial institutions, select ROGERS BANK-MASTERCARD, as your payee.

Please Note: You cannot make a payment at a Fido retail location.

As a relatively new bank, we don’t offer this feature at this time. We are working on offering this payment option in the near future. We will send out a customer notification once this feature is available. However, we do have some options that we can offer to help provide you with a more seamless customer experience:

• You can set-up Rogers Bank Alerts to send you an automatic email or text message to remind you of when your next payment is due. Rogers Bank Alerts are free and easy to use.
  
• If you subscribe to online/telephone banking with your current financial institution, you can set-up your Mastercard® as a payee. Select ROGERS BANK-MASTERCARD as the payee name in your list of bill payments. That way you can easily manage your Mastercard® bill as a one-time payment along with your other online bill payments. If you prefer, you can also set it up as a recurring monthly bill payment.

Yes! To maximize your ability to earn cash back rewards set up your Fido Mastercard to pre-authorize your payment on your monthly Fido bill. You can set up this feature through your My Account:

1. Sign in to your Fido account using your username and password
   
2. Under "Billing and Payments", go to "Change Payment Method" and select Pre-authorized Credit Card.
   
3. Enter your Fido Mastercard card details. It will take up to Two business days to update your method of payment.

Go here for more information.

The standard interest rate on Purchases and Fees: 19.99%. The standard interest rate on Cash Advances, Cash-Like Transactions and Balance Transfers: 21.5% The interest rates will increase to the Rate of 25.99% for Purchases and Fees and 27.99% for Cash Advances, Cash-Like Transactions and Balance Transfers on your next statement if you:

• do not make the minimum payment by the due date 2 times in any 12 month period, or
  
• are not in full compliance with the terms of your cardholder agreement

You can avoid being charged interest by paying the full statement balance by the statement due date. This is your interest free grace period! This interest free grace period does not apply to cash advances, cash like transactions or balance transfers.

Internet Explorer 7.0 or later for Windows

1. Select "Tools" from browser menu bar and then "Internet Options".
2. Select the "General" tab.
3. Do not enable the “Delete browsing history on exit” box.
4. Select the “Apply” button
5. Select the "OK" button.

Mozilla Firefox 3.0 or later for Windows

1. Choose "Options" from the "Tools" menu.
2. Select the "Privacy" icon in the "Options" menu.
3. Within the “History” section do not select “Never remember history” option of the “Firefox will:” drop down. 
4. Within the “History” section, if “Use custom settings for history” is selected, ensure that the option “Close Firefox” is not selected as an option of the “Keep until:” drop down.
5. Ensure that the checkbox for “Clear history when Firefox closes” is not selected
6. Select "OK" to close the "Options" window.

Apple Safari 3.0 or Later for MacOS

1. Choose "Preferences" from the "Safari" menu.
2. Select the "Privacy" icon from the menu.
3. Do not select "Always block" within the “Cookies and website data:” options. 
4. Close the Preferences window.

Google Chrome or later for Windows

1. Choose "Settings" within the drop down options, in the upper right-hand corner of the browser.
2. Select the “Show advanced settings”.
3. Within the “Privacy” section, select the “Content Settings” button. 

Ensure that the “Keep local data only until you quit your browser” is not selected. 

A $3.50 fee applies for money orders, wire transfer, travellers’ cheques, purchase of foreign currency, bets, lottery tickets or casino gaming chips. $5.00 if obtained outside Canada.

$42.00 per occurrence.

$29.00 each time your outstanding balance exceeds your credit limit at the end of a billing period. The fee is charged 1 time per statement period.

Cash advances can be processed at an ATM or any bank. A $3.50 fee applies for each advance made in Canada; $5.00 if obtained outside of Canada.

From RogersBank.com:

1. Select "SIGN IN" on the upper right of the page and click on "Online Banking"
   
2. After sign in, Select "ALERTS" on the left of the page

Read through the instructions to Add/Edit alerts

Fido Mastercard features Chip & PIN technology, and a security code for online purchases. Learn more about the Mastercard^® security features here.

The card is safe to use online at participating online merchants or over the phone to make purchases. Register for and use Mastercard® SecureCode to increase the security of your online purchases.

For more tips and to learn about other security features that come with your card, visit mastercard.ca/security.

You will not be responsible for any unauthorized purchases. For full details see mastercard.ca/zeroliability.

With the Rogers Platinum Mastercard every purchase you make will earn you valuable cash back rewards that you can redeem against your Rogers bill.

You’ll earn:

• Unlimited 1.75% cash back rewards on all your purchases everywhere Mastercard^® is accepted.
  
• Plus, earn a total of 4% in cash back rewards on all your purchases made in a foreign currency, whether your purchase is made online or while traveling outside of Canada.

We’ll start you off with a first use welcome bonus of $25 in cash back rewards. We’ll also waive the $29 annual fee for the first year, and every other year when you add a Rogers bill as a pre-authorized payment.

The card comes with Mastercard^® benefits including:

• Chip & PIN technology
  
• Mastercard^® SecureCode
  
• Mastercard^® Zero Liability
  
• Tap and Go Shopping

Yes, Optional Balance Protection Insurance is available. For more details go here or to apply, call 1 855 453-5684.

Log in to your online account to make any changes or call 1 855 775-2265.

1. Click "Sign in" on the top of the page and select "Online Banking"
2. After sign in, select "SERVICES" on the left of the page

Enter the required information to add an authorized user.

To enroll for online services at rogersbank.com:

1. Click “Sign in” on the top of the page and select "Online Banking"
   
2. Below the “Need to enroll?” field, click “Set up your account”.

Enter the required information to our account online.

From rogersbank.com:

1. Click “Sign in” on the top of the page and select "Online Banking"
   
2. After sign in, select “STATEMENTS” on the left of the page
   
3. Click “MANAGE STATEMENTS” on the upper right of the page

Check the box if you wish to turn off paper statements.

Your purchase may be declined. If a purchase exceeding your credit limit is approved, you will be charged a $10 over-limit fee.

Note:

The $10.00 fee will be changing to $29.00 as of Oct 19th, 2016, this fee is charged only 1 time per statement period.

You can manage and redeem your cash back rewards on the go using your mobile device by downloading the Mastercard® Pay With Rewards^™ app from your device’s app store. Search for ‘Pay with Rewards’ in the App Store or on Google Play.

You can also manage your rewards account from your computer. Sign in here.

You can redeem your cash back rewards for single game tickets or for Seasons Tickets and Flex Packs for any home game.

For single game tickets:

1. Purchase your Toronto Blue Jays tickets at Rogers Centre™ box office, online at bluejays.com, or over the phone at 416-341-1234.
   
2. Login to your Rogers Bank account online to confirm that your purchase was posted to your account (may take up to 2 days)
   
3. Call 1 855 775-2265 to redeem your cash back rewards towards your purchase.

For Flex Packs, Season Tickets and Group Tickets:

1. From your desktop computer or in the Pay with Rewards^™ app turn on redemptions.
   
2. Purchase your ticket packs directly from the Toronto Blue Jays™ by calling 1 888 654-6529.
   
3. Your cash back will automatically be applied up to the full transaction amount or the cash value of your rewards balance, whichever is less.

You can redeem your cash back rewards towards any Rogers product or service provided the Rogers product or service is paid for using your Rogers Platinum Mastercard. That includes:

• Rogers monthly bills
  
• Fido monthly bills
  
• Any purchases from a Rogers or Fido branded store
  
• Chatr autopay
  
• Texture™ subscriptions
  
• Purchases from The Shopping Channel™
  
• Toronto Blue Jays™ single game tickets
  
• Toronto Blue Jays™ Flex Packs and Seasons Tickets
  
• Toronto Blue Jays™ merchandise when purchased from the Jays Shop™ or online at jayshop.com
  
• Concessions purchases at Rogers Centre™

Remember, redemptions start at $20.

You can submit your travel notifications online to avoid any delays or problems with transactions by:

1. Click "Sign in" on the top of the page and select "Online Banking"
   
2. After sign in, select "SERVICES" on the left of the page
   
3. Click "Travel Notification" under Manage Your Credit Card.
   
4. Select "Travel Notification" in the drop down
   
5. Type your travel notification details and Click "CONTINUE" to send your information

Or you can call customer care at 1-855-775-2265.

You can pay your Rogers Platinum Mastercard statement in many ways, prior to your due date:

• Automatically, through your pre-authorized chequing or savings account.
  
• In person at most Canadian financial institutions
  
• By mail, please make cheques payable to Rogers Bank and be sure to write your account number on the front of your cheque, to:
  
  Rogers Bank
  PO Box 4022, Station A,
  Toronto ON, M5W 0G7
  
• Through your online/telephone banking at most Canadian financial institutions, select ROGERS BANK-MASTERCARD, as your payee.

Please Note: You cannot make a payment at a Rogers retail location.

As a relatively new bank, we don’t offer this feature at this time. We are working on offering this payment option in the near future. We will send out a customer notification once this feature is available. However, we do have some options that we can offer to help provide you with a more seamless customer experience:

• You can set-up Rogers Bank Alerts to send you an automatic email or text message to remind you of when your next payment is due. Rogers Bank Alerts are free and easy to use.
  
• If you subscribe to online/telephone banking with your current financial institution, you can set-up your Mastercard® as a payee. Select ROGERS BANK-MASTERCARD as the payee name in your list of bill payments. That way you can easily manage your Mastercard® bill as a one-time payment along with your other online bill payments. If you prefer, you can also set it up as a recurring monthly bill payment.

The interest rate is 19.99% for purchases and fee. The interest rate is 21.5% for cash advances and cash like transactions. This rate can increase to 25.99% if you do not make the minimum payment for 2 consecutive months or if you are not in full compliance with the terms of your Card Holder Agreement.

Note:

As of Oct 19th, 2016 the Interest Rates will be changed:
The standard interest rate on Purchases and Fees: 19.99%. The standard interest rate on Cash Advances, Cash-Like Transactions and Balance Transfers: 21.5%. The interest rates will increase to the Rate of 25.99% for Purchases and Fees. 27.99% for Cash Advances, Cash-Like Transactions and Balance Transfers on your next statement if you:

• Do not make the minimum payment by the due date 2 times in any 12 month period, or
  
• Are not in full compliance with the terms of your cardholder agreement.

You can avoid being charged interest by paying the full statement balance by the statement due date. This is your interest free grace period! This interest free grace period does not apply to cash advances, cash like transactions or balance transfers.

Internet Explorer 7.0 or later for Windows

1. Select "Tools" from browser menu bar and then "Internet Options".
2. Select the "General" tab.
3. Do not enable the “Delete browsing history on exit” box.
4. Select the “Apply” button
5. Select the "OK" button.

Mozilla Firefox 3.0 or later for Windows

1. Choose "Options" from the "Tools" menu.
2. Select the "Privacy" icon in the "Options" menu.
3. Within the “History” section do not select “Never remember history” option of the “Firefox will:” drop down. 
4. Within the “History” section, if “Use custom settings for history” is selected, ensure that the option “Close Firefox” is not selected as an option of the “Keep until:” drop down.
5. Ensure that the checkbox for “Clear history when Firefox closes” is not selected
6. Select "OK" to close the "Options" window.

Apple Safari 3.0 or Later for MacOS

1. Choose "Preferences" from the "Safari" menu.
2. Select the "Privacy" icon from the menu.
3. Do not select "Always block" within the “Cookies and website data:” options. 
4. Close the Preferences window.

Google Chrome or later for Windows

1. Choose "Settings" within the drop down options, in the upper right-hand corner of the browser.
2. Select the “Show advanced settings”.
3. Within the “Privacy” section, select the “Content Settings” button. 

Ensure that the “Keep local data only until you quit your browser” is not selected. 

A $3.50 fee applies for money orders, wire transfer, travellers’ cheques, purchase of foreign currency, bets, lottery tickets or casino gaming chips. $5.00 if obtained outside Canada.

$42.00 per occurrence.

$29.00 when your outstanding balance exceeds your credit limit; fee is charged only 1 time per statement period.

Cash advances can be processed at an ATM or any bank. A $3.50 fee applies for each advance made in Canada; $5.00 if obtained outside of Canada.

From RogersBank.com:

1. Select "SIGN IN" on the upper right of the page and click on "Online Banking"
   
2. After sign in, Select "ALERTS" on the left of the page

Read through the instructions to Add/Edit alerts

Rogers Platinum Mastercard features Chip & PIN technology, and a security code for online purchases. Learn more about the Mastercard^® security features here.

The card is safe to use online at participating online merchants or over the phone to make purchases. Register for and use Mastercard® SecureCode to increase the security of your online purchases.

For more tips and to learn about other security features that come with your card, visit mastercard.ca/security.

You will not be responsible for any unauthorized purchases. For full details see mastercard.ca/zeroliability.