Browse our topics
Click through the categories below to find the answers to your frequently asked questions.
Card features & benefits
- What are the features and benefits of the Rogers Platinum and Fido Mastercards?
- What is the annual fee?
- Where can I use my Rogers Bank Mastercard?
Rogers World Elite Mastercard
- What are the features and benefits of the Rogers World Elite Mastercard?
- How do I know if I'm eligible for the Rogers World Elite Mastercard?
- I would like to switch to the Rogers World Elite Mastercard?
Applying for a card
- How do I apply for a Rogers Bank Mastercard?
- How do I know if my application was approved?
- When will I receive my credit card?
Activating your card
- How do I activate my credit card?
- Where can I find your legal documents?
- What do I need to know about my first transaction?
Managing your account
- What are account alerts and how do I set it up?
- How do I set up my Rogers Bank online account?
- How can I sign up for e- statement/paperless billing?
Card Details
- What happens when I exceed my credit limit?
- Should I notify Rogers Bank if I am travelling?
- Do you have balance protection?
Paying your Mastercard statement
- How do I pay my credit card statement?
- How do I dispute a charge?
- Can I pay any other bills with my Rogers Bank Mastercard?
Computer Settings
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- Is it safe to use the card to shop online or over the phone?
- What liability do I have in the event of unauthorized purchases?
- How should I protect myself against fraud?
Customer service
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Other ways to contact
Ask Ruby!
Existing cardholders
1 855 775-2265
®/™ Mastercard and World Elite are registered trademarks and the circles design is a trademark of Mastercard International Incorporated.
™ Rogers Bank and related logos and brand names are trademarks of Rogers Communications Inc. or affiliates under license.