Question 1

How do I cancel my account?

Accepted Answer

To cancel your Rogers Bank credit card account call  1-855-775-2265.

Question 2

How do I delete my Digital Profile?

Accepted Answer

What number do I call with questions?

How do I cancel my account?

What if my card is lost or stolen?

I think my card has been compromised. What do I do?

How do I delete my Digital Profile?

To delete the digital profile associated with your Rogers Bank account, you will need to sign in to the Rogers Bank app and follow these steps:

Sign In: Access your online account through the Rogers Bank App.
Prepare Account: Turn on paper statements before initiating the digital profile deletion process.
Profile Settings: Tap 'More', then select 'Edit Profile'.
Delete Profile: Choose 'Delete Digital Profile' and follow the on-screen prompts to complete your request.

Keep in mind:

Deleting your digital profile will not cancel your Rogers Bank credit card account.
You will no longer receive e-statement notifications via email.
You will no longer have the ability to set and modify account alerts, redeem rewards, access and view account activity, lock/unlock your cards, and communicate with the Rogers Bank team via secure messaging.

Important: This request is irreversible. Once submitted, it cannot be cancelled. A confirmation email will be sent within 30 days to verify that your request has been completed.

Question 3

I think my card has been compromised. What do I do?

Accepted Answer

Call 1-855-775-2265 and report it immediately if you notice anything suspicious.

Question 4

What if my card is lost or stolen?

Accepted Answer

Call 1-855-775-2265 as soon as you discover your card is missing.

Question 5

What number do I call with questions?

Accepted Answer

For general questions about the Rogers Bank credit card you can ask Ruby our virtual assistant. Click on the question mark at the bottom right of any page to ask Ruby a question or call 1-855-775-2265 to speak with a representative.

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