Equal Payment Plan (EPP)

You must submit your request to convert your purchase within the same statement cycle that the purchase was made in.

EPPs may not immediately appear on your statement as it can take up to 10 days to process your EPP request. You will receive an email once your request has been processed, and your EPP will show on the following statement after you receive confirmation. If you are still experiencing issues, please call 1 855 775-2265 and one of our representatives will be happy to assist you.

If it has been more than 10 days since you submitted your request, please check your spam folder. If you did not receive the confirmation email, please call 1 855 775-2265 and one of our representatives will be happy to assist you.

We are unable to change the payment term once the purchase has been converted to an EPP.

If your purchase was made in a Rogers, Fido, Shaw or participating third party location, you must submit your request with a store representative at the time of purchase.

If your purchase was made directly through a Rogers or Fido Call Centre or online at rogers.com or fido.ca, then you may submit your request through the Rogers Bank app. Please sign in to the Rogers Bank app and select the Transaction tab to see if your purchase is eligible and to submit your request.

If your request includes incorrect information or you do not meet the eligibility criteria, your request may be declined.

You cannot convert an eligible purchase to a 0% EPP through online banking.

Rogers Bank cannot convert a purchase to an EPP if the transaction amount exceeds the outstanding balance on the account. If you make a payment or a credit is issued, the outstanding balance on the account will be reduced. A Rogers Bank customer service representative may attempt to contact you to discuss converting the remaining balance of the purchase to an EPP.

Yes, you can finance other purchases that were not made in a Rogers, Fido or Shaw store, or in a participating third-party retail location.

Please sign in to online banking at rogersbank.com and select the Transaction tab to see if your purchase is eligible and what terms and interest rates are available.

You may only convert an eligible purchase during the same statement period the eligible Purchase was posted to the account.

You can cancel an EPP by paying your account balance in full or by calling us at the number on the back of your Card to request a cancellation.

No, only the primary cardholder can convert a purchase into an EPP.

As the original purchase was already deducted from your available credit at the time of purchase, converting to an EPP will not further affect your available credit. As you make your monthly EPP payments, your available credit will increase by the payment amount.

Yes, you will still earn rewards on your original purchase.

Having an EPP on your account does not impact your interest-free grace period. You will maintain your interest-free grace period on new purchases as long as you pay the Amount Due shown on your statement by the payment due date.

Amount Due refers to the new Balance, as shown on your current Statement, which is owing and includes any monthly EPP payments which are due on that statement but does not include subsequent monthly EPP payments that are not yet due.

If you don't pay the full minimum payment by the due date, interest will be charged on the unpaid portion at the regular annual rate for Purchases that is applicable to the account, starting from the first day of the next statement period. Interest is added at the end of each statement period.

If your EPP is cancelled, the outstanding principal balance will be charged interest at the regular annual rate for Purchases applicable to the account, from the day after the cancellation request is processed until the end of the statement period.

If you receive a credit for an eligible Purchase after it has been converted to an EPP, it will be applied to the Balance as set out in the Rogers Bank Cardholder Agreement.

Interest is calculated and charged as follows:

1. From the date of the Purchase to the date the eligible Purchase is converted to an EPP, interest will be calculated and charged on the Purchase as per the Rogers Bank Cardholder Agreement at the regular annual interest rate for Purchases that is applicable to the account. If your eligible purchase has been converted to a 0% EPP for Rogers, Fido or Shaw purchases, you will not be charged any interest (for greater clarity, if any interest is charged, you will receive a statement credit off-setting any such interest charge).

2. During the term of your EPP (that is, from the date the eligible Purchase is converted to an EPP until the EPP ends), interest will be calculated on the outstanding EPP balance in accordance with Section 4 of the EPP Offer Terms and Conditions at the annual interest rate you agreed to when you requested conversion of the eligible Purchase to an EPP. The applicable “daily interest rate” is the annual rate of interest that applies to the EPP balance divided by the number of days in the year (365 days, except in a leap year when it is 366 days). The “average daily balance” for your EPP is the sum of all daily balances for the EPP in the statement period divided by the number of days in the statement period. Interest is calculated at the end of each statement period for your EPP by multiplying together the daily interest rate, the average daily balance and the number of days in the statement period.

3. For the first statement period after the eligible Purchase is converted to an EPP, interest is calculated from the date of the conversion to the end of the statement period and is charged at the end of the second statement period along with the interest due on that second statement. Your statement will show the monthly payment due, which includes the principal amount plus an estimate of the interest amount for each Purchase which has been converted to an EPP. The actual monthly interest amount accrued to the account may sometimes be lower than this estimate. As a result, your final monthly payment may be less.

We do not charge interest on an EPP during a statement period if we receive payment in full of the Balance by the payment due date for the first statement on which the EPP appears.

When you convert a purchase to an EPP, there is an adjustment made to your account to move the transaction from a ‘purchase’ to an ‘EPP’. As a result, you will see three transactions on your statement:

1. The original purchase transaction

2. A credit to remove the transaction amount from your ‘purchases’

3. A debit to set up the transaction amount as an EPP

For example: You make a purchase on June 9^th at amazon.ca for $575. You convert the purchase to an EPP with the plan name ‘Amazon Purchase EPP’. This is what you will see on your July statement.

To ensure cardholders with pre-authorized debits can benefit from EPPs, the ‘paid in full’ calculation will now be based on ‘Amount Due’. Amount Due means the new Balance as shown on your current statement, less any payments posted to your account before the payment due date, and less any outstanding promotional Balance Transfer or EPP balances on the account that are not yet due.

PADs are configured to either make the minimum payment or the full statement balance each month, based on how you have set this up. In either case, only your monthly EPP payment will be included in the amount paid by a PAD. This way the full balance of the EPP is not paid.