Identification Verification

There are two primary ways you can verify the email requesting Identity Verification is legitimate:

  1. The ‘from’ field and email domain is recognizably from Rogers Bank (e.g. @rogersbank.com).
  2. If we send you an email that contains a link, we will always send you directly to our official website at rogersbank.com, which is a secure connection, protected with a valid security certificate (see the lock icon in the address bar). If you receive a link that does not match ‘rogersbank.com’ or ‘rogersbank.com/’, or it includes additional symbols or numbers (e.g. www.rogersbank1.com), please DO NOT click the link, open any attachments, or reply to the email. Please report any suspicious communications to Rogers Bank.

As a Financial Entity, we are required by law to identify our customers prior to onboarding them. Failure to accurately identify our customers can lead to penalties imposed by regulators of the Bank. As a Federally Regulated Financial Entity, we are bound by rules laid down by Canadian Regulators such as OSFI (Office of the Superintendent of Financial Institutions) and FINTRAC (Financial Transactions and Reports Analysis Centre of Canada).

By implementing a robust Know Your Client (KYC) process, we protect Rogers Bank’s systems from being misused by criminal elements. By preventing criminals access to the bank’s network, we are assisting Canada in the fight against Money Laundering, and protecting the interest of Rogers Bank’s Stakeholders, thereby building credibility.

To complete Identity Verification, you’ll need a few things:

  1. A mobile device with a front-facing and rear-facing camera.
  2. One current piece of government-issued identification
  3. Your 9-digit Application ID and 5-digit Personal Verification Code, provided to you in the Identity Verification email.

Once you input your Application ID and Personal Verification Code, you’ll be asked to take a photo of the front and back of your government-issued ID as well as a selfie.

After submitting your photos, we’ll review your application and confirm whether you’ve been approved or need additional verification.

Rogers Bank respects your privacy and utilizes industry-standard end-to-end encryption throughout the electronic identity verification process. We automatically delete all images (i.e., selfies and government-issued documents) immediately after completing the identity verification process, regardless of your application's outcome.

If you’re unable to find answers to your questions here in our Help Centre, you may contact us by phone at 1 855 775-2265, or collect at 1 705 522-7412 if you are outside Canada and the U.S.

Please ensure identification has not expired. If you have ID which has expired during the pandemic, please choose another option from the list of eligible IDs.

In-store verification:

  • Canadian Driver’s License Photo Card
  • Canadian Permanent Resident Photo Card
  • Canadian Provincial/Territorial Photo ID
  • Canadian Passport
  • Canadian Firearms License
  • Canadian Forces Card
  • Certificate of Indian Status
  • Canadian Citizenship Card

Mobile device verification:

  • Canadian Driver’s License Photo Card
  • Canadian Permanent Resident Photo Card
  • Canadian Provincial/Territorial Photo ID
  • Canadian Firearms License
  • Canadian Forces Card