Managing your account

Account alerts are a convenient way to keep your account safe. Free and easy to use, you can register for email and/or text alerts that will be sent to you when activity occurs on your account. To learn how to set up account alerts follow the steps below:

  1. 'Sign in', here.
  2. After you signed in, Select "ALERTS" on the left of the page
  3. Follow the steps to set up your preferences and accept the terms and conditions.
  4. Select your preferred method of contact (email or text message) and click 'Submit'.
  5. After you click 'Submit' for email account alerts the status within 'Manage Contacts' will be 'Verified'. 'Verified' status means that you are ready to start receiving email account alerts.
  6. After you click on 'Submit' for text account alerts the initial status will be 'Not Verified'. To change the status to 'Verified' respond 'Yes' to the verification text to activate your alerts.  
  7. Now you are ready to customize your alerts based on your account management needs, click 'ADD/EDIT ALERTS' to set-up alerts.
  8. Click on the check box to the right of the alert you would like to receive. 
  9. Below 'Send to' is a drop down of you contacts. Click on the contact that should receive that alert.
  10. When you completed your selection of account alerts click ‘Update’ at the bottom of the page.

To learn how to change your existing account alerts follow the steps.

  1. 'Sign in', here.
  2. After you signed in, Select "ALERTS" on the left of the page
  3. Select the account alert or the details within the alert that you would like to edit. 
  4. When all your edits are completed click ‘Update’ at the bottom of the page.

To reset your PIN call 1 855 775-2265 and have your Rogers Bank Mastercard® with you to complete your request, then:

  1. Select your language preference.
  2. Press option ‘5’ in the main menu to be transferred to a customer care representative.
     

To change your personal information like your address, email address or phone number follow the steps below:

  1. 'Sign in', here.
  2. After sign in, select "SERVICES" on the left of the page
  3. Click "Update Address/Phone Numbers" under “Manage your Profile”.

You will receive an email to confirm that your request will be processed in 3 – 5 business days.

Or you can call customer care 1 855 775-2265.

You can add authorized or supplementary cards to the primary user's credit card account at no charge. The Primary card holder remains liable for all charges to the account made by the authorized user.

Follow the steps below to add an authorized user through online banking:

  1. 'Sign in', here.
  2. After sign in, select "SERVICES" on the left of the page.
  3. Below “Account Services”, then “Manage the Credit Card”, click “Add Authorized User”.
  4. Fill in the details to add an authorized user.

Or you can call customer care 1 855 775-2265.

Pending transactions are authorized or submitted transactions that have not posted on your account.  When you make a transaction it will first become pending before it is posted on your account.

  • A transaction (purchase or payment) to your credit card is pending during overnight or weekend processing. Transactions can also appear as pending until it is completed by the merchant, which can take up to five days.
  • Sometimes merchants apply a ‘holding’ transaction called a ‘pre-authorization’ – this is common with gas stations or hotels, when you receive the goods or services before the final payment is requested. The pending transaction should disappear once the final transaction is processed, or after five days.
  • Pending transactions effect your available credit immediately, and once the processing is complete the transaction will show on your account and your current balance will reflect this.
  • You are not charged interest on purchases until the processing is complete and no longer pending.

As a Mastercard® cardholder, have peace of mind that you won't be held responsible for unauthorized use of your card, with Zero Liability. Click here to learn more.

You can sign into your online account by clicking 'Sign In' on the top of the page or click here

To enroll into Rogers Bank online services follow the easy steps below:

  1. 'Sign In', here.
  2. Below the “Need to enroll?” field, click “Set up your account”.
  3. Enter the required information to our account online.

To sign up for paperless billing follow the steps below:

  1. 'Sign in', here
  2. Enter your Username and Password and click ‘SIGN IN’
  3. After sign in, select “STATEMENTS” on the left of the page
  4. Click “MANAGE STATEMENTS” on the upper right of the page
  5. Check the box if you wish to turn off paper statements.

You can add authorized or supplementary cards to the primary user's credit card account at no charge. The Primary card holder remains liable for all charges to the account made by the authorized user.

Follow the steps below to add an authorized user through online banking:

  1. 'Sign in', here
  2. Enter your Username and Password and click ‘SIGN IN’
  3. After sign in, select "SERVICES" on the left of the page.
  4. Below “Account Services”, then “Manage the Credit Card”, click “Add Authorized User”.
  5. Fill in the details to add an authorized user. 

To change your personal information like your address, email address or phone number follow the steps below:

  1. 'Sign in', here
  2. Enter your Username and Password and click ‘SIGN IN’
  3. After sign in, select "SERVICES" on the left of the page
  4. Click "Update Address/Phone Numbers" under “Manage your Profile”.

You will receive an email to confirm that your request will be processed in 3 – 5 business days.

To support multiple device platforms the Rogers Bank website was created to be mobile friendly with a responsive design to support your banking needs. We're always working on new projects to improve your experience with Rogers Bank and we’ll notify you when we have news to share in this area. You can create a shortcut on your device to easily access our website, learn how below:

iPhone:

  1. Search for rogersbank.com website on your device.
  2. Tap the share icon (rectangle button with an arrow pointing upward).
  3. Tap on 'Add to home screen'.

Android:

  1. Search for rogersbank.com website on your device.
  2. In the browser click the menu (or three stacked dots).
  3. Tap on ‘Add shortcut on home screen’.