Managing your account

Click here to sign in. If this is your first time signing in, click the ‘Register’ link below the ‘Sign In’ button.

To learn more about how to register your account click here.

To change your personal information follow the steps below: 

1. Sign in and click on the three horizontal stacks on the right of the page to open the slide out menu. Click ‘View Profile’. 

2. Then, click on the pencil icon to edit your information. 

You can view the status of your request within ‘I want to…’ and select ‘View service request’ from the drop down on the ‘My Account’ page.

Online

You can sign in to your Rogers Bank Mastercard account and select 'Change pin' from the 'I want to….' drop down, to change the PIN on the primary card. Enter a new 4-digit PIN to be used for in-store purchases and ATM cash advances. For your protection, do not choose a PIN that contains personal information such as your birthdate, the last four digits of your credit card or is easy to guess (e.g. four consecutive or recurring numbers such as 1234 or 1111). PINs beginning with zero may not work internationally. Remember to always keep your PIN safe, never share it with anyone or write it down.

By phone

If you have supplementary cards on your account, the authorized user can call us at 1 855 775-2265, select the language preference, then select 5 to change their PIN.

First transaction with updated PIN

To complete a transaction with your new PIN, insert your card at a chip-enabled terminal. You will need to enter your old PIN on the first transaction after it was changed. If your first transaction is a cash withdrawal, enter your new PIN (ATM fees will apply). Now you're all set to start using your new PIN on future transactions.

Online

If you forgot you PIN Sign in to your Rogers Bank Mastercard account and select ‘Change pin’ from the ‘I want to….’ drop down, to create a new PIN on the primary card. Enter a new 4-digit PIN to be used for in-store purchases and ATM cash advances. For your protection, do not choose a PIN that contains personal information such as your birthdate, the last four digits of your credit card or is easy to guess (e.g. four consecutive or recurring numbers such as 1234 or 1111). PINs beginning with zero may not work internationally. Remember to always keep your PIN safe, never share it with anyone or write it down.

By phone

If you have supplementary cards on your account, the authorized user can call us at 1 855 775-2265, select the language preference, then select 5 to change their PIN.

First transaction with updated PIN

To make a transaction with your new PIN, insert your card at a chip-enabled terminal. Then enter your new PIN 3 times. Note: you will receive 3 warning messages that your PIN is incorrect. After the 3rd incorrect PIN the transaction will be authorized. The merchant will ask you to sign the receipt. If your first transaction is a cash withdrawal, enter your new PIN (ATM fees will apply). Now you’re all set to start using your new PIN on future transactions.

Click here to learn more about Rogers Bank account alerts.

Before selecting the account alerts you would like to receive, add your contact information. Account alerts are sent to your email address or to your mobile phone. If you have supplementary cards you can register account alerts by credit card number. Review the steps below to add your contact information:

Mobile Contact 

  1. From the ‘I want to…. Manage Alerts’ menu, scroll down until you see the ‘Contact Information’ section and select the + icon to add a ‘Mobile Phone Number’ (default is the mobile phone number we have on file). Account alerts are only sent to Canadian mobile phone numbers.
  2. Add your phone number without dashes, in this format, 2892223333.
  3. Read and review the terms and conditions, click the ‘I Agree’ button to add another mobile phone number.
  4. If this is your first time setting up account alerts you will receive a text message to opt in within the next 24 hours. A yellow flag will be displayed beside your mobile number until you respond Yes to the text message. The yellow flag means your mobile number is, ‘NOT VERIFIED’ to receive account alerts. When we receive your response, you will see a green checkmark beside your mobile number, which means you are ‘VERIFIED’ to receive account alerts.

Email Address

  1. To add an email address (default is email address we have on file) click the + icon beside ‘Email’.
  2. Read and review the terms and conditions, click the ‘I Agree’ button to add another email address.

Note: Changing your account alert contact information does not affect the contact information we have on file to send communications, monthly e-statements and verification codes. If you would like to update your contact information sign in here, then click the slide out menu in the upper right corner, followed by View Profile.

Now you are all set to select the account alert types you would like to receive.

Edit/Delete Contact Information

If you would like to edit or delete your contact information, first you will need to remove that contact from the registered account alert. Then scroll down to the ‘Contact Information’ section and click the 3 circle stacks beside the contact you would like to edit or delete. Click the ‘Delete’ button from the pop up window to confirm your request. If you would like to edit the contact select the ‘Edit’ option and click ‘I Agree’ to complete your request.

You can modify or deregister account alerts at any time. From the ‘I want to…. Manage Alerts’ menu click on the pencil icon, to modify an account alert. If you have supplementary cards select the credit card number from the drop down to create individual alerts.

To modify an existing alert:

  1. Click the pencil icon beside the type of alert you would like to add or edit.
  2. To turn on an alert click on the right of the slider until it is green, select a contact and enter your criteria, if applicable. (You can edit your criteria at any time)
  3. To turn off an alert click on the left of the slider until it is gray.
  4. Click ‘I Agree’ to complete your edits.

The green dot beside the alert type on the My account alerts page, let’s you know which alert you’ve registered.

To Deregister:

If you no longer want to receive account alerts, scroll down the page until you see Deregister.

Additional Information About Alert Types

Transaction Activity Alerts:

  • Transaction activity in account alerts will show your purchase amount in Canadian dollars with the exchange rate applied. The purchase amount on your statement includes the 2.5% foreign transaction fee in addition to the exchange rate which is not provided in the account alert.
  • When making a foreign transaction you may receive two similar account alerts from the same merchant due to the processing time to finalize the foreign exchange rate. Only the final exchange rate of your purchase will post on your statement.
  • You may receive duplicate alerts for a purchased item if the merchant code and authorization codes provided by the merchant are different.

General Account Information Alerts:

  • The alert type, ‘When it is a certain number of days before my payment is due’, is NOT sent if we received your minimum monthly payment.

If you temporarily misplaced your card you can block new purchases on your primary card (if you have supplementary cards, they cannot be locked). Pre-authorized (recurring) payments and pending transactions will continue to go through normally while your card is locked. You can still redeem your cash back rewards and receive credits on your card when it is locked. You can unlock your card at any time. Sign in now to lock or unlock your card. 

If your card is lost or stolen, call us immediately at 1 855 775-2265.

Click here to learn more about how to add a supplementary card/authorized user to a primary cardholder’s account, at no charge.

Pending transactions are authorized or submitted transactions that have not posted on your account.  When you make a transaction it will first become pending before it is posted on your account.

  • A transaction (purchase or payment) to your credit card is pending during overnight or weekend processing. Transactions can also appear as pending until it is completed by the merchant, which can take up to five days.
  • Sometimes merchants apply a ‘holding’ transaction called a ‘pre-authorization’ – this is common with gas stations or hotels, when you receive the goods or services before the final payment is requested. The pending transaction should disappear once the final transaction is processed, or after five days.
  • Pending transactions effect your available credit immediately, and once the processing is complete the transaction will show on your account and your current balance will reflect this.
  • You are not charged interest on purchases until the processing is complete and no longer pending.

As a Mastercard® cardholder, have peace of mind that you won't be held responsible for unauthorized use of your card, with Zero Liability. Click here to learn more.

Click here to learn more about how to switch to eStatments/paperless billing, at no charge.

You can download transactions in .csv or OFX. To download transactions sign in to your Rogers Bank online account, then:

  1. Click ‘View transaction history’ in the ‘I want to…’ drop down menu.
  2. Click the Icon download transaction button and select one of the options, then click ‘Download’.

Note: Rogers Bank does not provide support for third party software. Please visit the service provider software for assistance with connectivity.

To support multiple device platforms the Rogers Bank website was created to be mobile friendly with a responsive design to support your banking needs. We're always working on new projects to improve your experience with Rogers Bank and we’ll notify you when we have news to share in this area. You can create a shortcut on your device to easily access our website, learn how below:

iPhone:

  1. Search for rogersbank.com website on your device.
  2. Tap the share icon (rectangle button with an arrow pointing upward).
  3. Tap on 'Add to home screen'.

Android:

  1. Search for rogersbank.com website on your device.
  2. In the browser click the menu (or three stacked dots).
  3. Tap on ‘Add shortcut on home screen’.