Managing your account

You can access your account online or via the Rogers Bank app.

Rogers Bank App
To access your account using the Rogers Bank app:

  1. Download the app for iOS or Android here:

    Download on the App StoreGet it on Google Play
  2. Swipe to learn more about the Rogers Bank app’s features, or tap Get Started.
  3. Read the Terms and Conditions, then scroll to the bottom of your screen to enable and tap the I Agree button. [You must agree to the terms and conditions before continuing.]
  4. Sign in using your Rogers Bank account credentials.
  5. If you have not yet created a Rogers Bank account, tap Register at the bottom of the sign-in screen and follow steps to account creation.

For instructions on setting up your account and activating your new card, click here.

Online
To access your account online, click here and sign in using your Rogers Bank account credentials.

If you have not yet created a Rogers Bank account, click here, then click Register below the Sign In button and follow the steps to account creation.

To change your personal information in the Rogers Bank app, follow the steps below:

  1. Sign in to the Rogers Bank app on your smartphone using your Rogers Bank account username and password
  2. Tap More on the home screen
  3. Tap Edit Profile, then tap Edit Contact Information.
  4. Tap the pencil icon next to the information you wish to edit.

To change your personal information online, follow the steps below:

  1. Sign in and click on the three horizontal stacks on the top-left of the page to open the slide out menu. Click ‘View Profile’.
  2. Click on the pencil icon next to the information you wish to edit.

Rogers Bank App

  1. Sign in to the Rogers Bank app on your smartphone using your Rogers Bank account username and password
  2. Tap More on the home screen
  3. Tap Manage Your Card, then tap Change PIN.
  4. Enter a new 4-digit PIN* to be used for in-store purchases and ATM cash advances.

Online

  1. Sign in to your Rogers Bank account and select Change PIN from the I want to… drop-down menu.
  2. Enter a new 4-digit PIN* to be used for in-store purchases and ATM cash advances.

By phone

If you have supplementary cards on your account, the authorized user can call us at 1 855 775-2265, select the language preference, then select 5 to change their PIN*.

*For your protection, do not choose a PIN that contains personal information such as your birthdate, the last four digits of your credit card or is easy to guess (e.g. four consecutive or recurring numbers such as 1234 or 1111). PINs beginning with zero may not work internationally. Remember to always keep your PIN safe. Never share it with anyone or write it down.

First transaction after I change my PIN
To complete a transaction with your new PIN, insert your card at a chip-enabled terminal. You will need to enter your old PIN on the first transaction after it was changed. If your first transaction is a cash withdrawal, enter your new PIN (ATM fees will apply). Now you're all set to start using your new PIN on future transactions!

First transaction after I reset my PIN

To make a transaction with your new PIN, insert your card at a chip-enabled terminal. Then enter your new PIN 3 times. Note: you will receive 3 warning messages that your PIN is incorrect. After the 3rd incorrect PIN the transaction will be authorized. The merchant will ask you to sign the receipt. If your first transaction is a cash withdrawal, enter your new PIN (ATM fees will apply). Now you’re all set to start using your new PIN on future transactions.

Online

If you forgot you PIN Sign in to your Rogers Bank Mastercard account and select ‘Change pin’ from the ‘I want to….’ drop down, to create a new PIN on the primary card. Enter a new 4-digit PIN to be used for in-store purchases and ATM cash advances. For your protection, do not choose a PIN that contains personal information such as your birthdate, the last four digits of your credit card or is easy to guess (e.g. four consecutive or recurring numbers such as 1234 or 1111). PINs beginning with zero may not work internationally. Remember to always keep your PIN safe, never share it with anyone or write it down.

By phone

If you have supplementary cards on your account, the authorized user can call us at 1 855 775-2265, select the language preference, then select 5 to change their PIN.

First transaction with updated PIN

To make a transaction with your new PIN, insert your card at a chip-enabled terminal. Then enter your new PIN 3 times. Note: you will receive 3 warning messages that your PIN is incorrect. After the 3rd incorrect PIN the transaction will be authorized. The merchant will ask you to sign the receipt. If your first transaction is a cash withdrawal, enter your new PIN (ATM fees will apply). Now you’re all set to start using your new PIN on future transactions.

Click here to learn more about Rogers Bank account alerts.

Before selecting the account alerts you would like to receive, add your contact information . This will serve as the default contact information for account alerts.

To edit your alert contact information, follow the steps below.

Rogers Bank App

Sign in to the Rogers Bank app on your smartphone using your Rogers Bank account username and password

  1. Scroll down to Quick Settings on the Home page and tap Alerts.
  2. If you haven’t already added contact information, you’ll be prompted to do so.
  3. If you’ve already added contact information, tap Change Alert Preferences.
  4. Tap Add New Contact to add new contact information, or tap Remove next to the contact information you’d no longer like to use.

Online

  1. Sign in to your Rogers Bank account and click the I want to… drop-down menu.
  2. Select Manage Alerts.
  3. Scroll to the bottom of the page.
  4. Click the “+” icon to add a new mobile phone number or email address, or click the three vertical dots to edit or delete your existing contact information.

Note: Changing your account alert contact information does not affect your contact information we use in order to send communications, monthly e-statements and verification codes. If you would like to update your general contact information, see instructions here.

First, sign in or register here.

On the My Account page, click I want to… and select Manage Alerts from the drop-down menu.

If you have supplementary cards, select the credit card number from the drop-down near the top of the Alerts Management page to create individual alerts.

To modify an existing alert:

  1. Click the pencil icon next to the type of alert you would like to add or edit.
  2. To turn on an alert, click on the right side of the toggle switch so that it turns green, select a contact, and enter your criteria, if applicable (you can edit your criteria at any time).
  3. To turn off an alert, click on the left side of the toggle switch so that it turns gray.
  4. Click I Agree to complete your edits.

To Deregister:

If you no longer want to receive account alerts, click the Deregister button at the bottom of the Alerts Management page.

Additional Information About Alert Types

Transaction Activity Alerts:

  • Transaction activity in account alerts will show your purchase amount in Canadian dollars with the exchange rate applied. The purchase amount on your statement includes the 2.5% foreign transaction fee in addition to the exchange rate which is not provided in the account alert.
  • When making a foreign transaction you may receive two similar account alerts from the same merchant due to the processing time to finalize the foreign exchange rate. Only the final exchange rate of your purchase will post on your statement.
  • You may receive duplicate alerts for a purchased item if the merchant code and authorization codes provided by the merchant are different.

General Account Information Alerts:

  • The alert type, ‘When it is a certain number of days before my payment is due’, is NOT sent if we received your minimum monthly payment.

If you accidentally misplace your card, you can block new purchases on your primary card by temporarily locking it (supplementary cards cannot be locked).

While your card is locked, pre-authorized (recurring) payments and pending transactions will continue to process normally, and you can still redeem your cash back rewards and receive credits. You can unlock your card at any time.

If your card is lost or stolen, call us immediately at 1 855 775-2265.

Click here to learn more about how to add a supplementary card/authorized user to a primary cardholder’s account, at no charge.

Pending transactions are authorized or submitted transactions that have not posted on your account.  When you make a transaction it will first become pending before it is posted on your account.

  • A transaction (purchase or payment) to your credit card is pending during overnight or weekend processing. Transactions can also appear as pending until it is completed by the merchant, which can take up to five days.
  • Sometimes merchants apply a ‘holding’ transaction called a ‘pre-authorization’ – this is common with gas stations or hotels, when you receive the goods or services before the final payment is requested. The pending transaction should disappear once the final transaction is processed, or after five days.
  • Pending transactions effect your available credit immediately, and once the processing is complete the transaction will show on your account and your current balance will reflect this.
  • You are not charged interest on purchases until the processing is complete and no longer pending.

As a Mastercard® cardholder, have peace of mind that you won't be held responsible for unauthorized use of your card, with Zero Liability. Click here to learn more.

Click here to learn more about how to switch to eStatments/paperless billing, at no charge.

You can download transactions in .csv or OFX. To download transactions sign in to your Rogers Bank online account, then:

  1. Click ‘View transaction history’ in the ‘I want to…’ drop down menu.
  2. Click the Icon download transaction button and select one of the options, then click ‘Download’.

Note: Rogers Bank does not provide support for third party software. Please visit the service provider software for assistance with connectivity.

We’re excited to offer the Rogers Bank app to iOS and Android mobile device users! Download the Rogers Bank app by visiting either of the links below:

Download on the App StoreGet it on Google Play

Equal Payment Plans are only available:

  1. for certain eligible Accounts deemed by us to be in good standing at the time the Equal Payment Plan is processed;
  2. for certain eligible Card types and for certain eligible Purchases of $250 or more;
  3. up to a maximum of six (6) Equal Payment Plans per Account at any time; and
  4. to non-Quebec residents.

Moving to the province of Quebec: If you have an active Equal Payment Plan on your account and have subsequently moved to the province of Quebec, you will continue to have access to your existing Equal Payment Plan within the ‘Manage your Equal Payment Plan’ tab of your online banking account until the Equal Payment Plan has been paid in full.

Moving from the province of Quebec: For a purchase to be deemed eligible for an Equal Payment Plan, the purchase must meet the conditions above and be made after moving from the province of Quebec to another province within Canada.