Q: How do I sign in to the Rogers Bank app on my mobile device?

First, download the Rogers Bank app for iOS or Android:For your convenience, Rogers Bank credit card users can sign in to the Rogers Bank app using your current online banking credentials. Your existing account information and cash back rewards will be available when you sign in.

Q: My most recent transaction isn’t displaying. How should I troubleshoot?

If your most recent transaction isn’t showing in the Transactions tab of your Account page, ensure that you have not applied any filters to the transaction feed by tapping Filter on the right side of the screen. Next, tap Reset in the top-left corner of your screen.If the issue persists, try one of these potential solutions:Sign out of the Rogers Bank app, then sign in again.Close the app entirely, then open it back up and sign in.Restart your phone, then sign back in to the Rogers Bank app.You may need to update the Rogers Bank app. Uninstall the app, then reinstall it and attempt to sign in.

Q: What should I do If have an issue downloading the Rogers Bank app?

If you’re having an issue downloading the app, visit Google Play Help or Apple Support.To download the Rogers Bank app, you should:Have the latest version of your device’s operating system.Be connected to cellular data or WI-FI.

Question 1

How do I activate a new card or set up my account using the Rogers Bank app?

Accepted Answer

For step-by-step instructions on activating a new card or setting up your account using the Rogers Bank app, click here.

Question 2

How do I add authorized users to my account using the Rogers Bank app?

Accepted Answer

For step-by-step instructions on adding authorized users to your account using the Rogers Bank app, click here.

Question 3

How do I change my password using the Rogers Bank app?

Accepted Answer

To update your password within the Rogers Bank app:Tap More in the bottom-right of your screen.Tap Edit Profile.Tap Password to change your current password.

Question 4

How do I lock and unlock my card using the Rogers Bank app?

Accepted Answer

For step-by-step instructions on locking and unlocking your card using the Rogers Bank app, click here.

Question 5

How do I redeem cash back rewards using the Rogers Bank app?

Accepted Answer

For step-by-step instructions on redeeming cash back rewards using the Rogers Bank app, click here.

Question 6

How do I set up account alerts using the Rogers Bank app?

Accepted Answer

For step-by-step instructions on setting up account alerts using the Rogers Bank app, click here.

Question 7

How do I sign in to the Rogers Bank app on my mobile device?

Accepted Answer

First, download the Rogers Bank app for iOS or Android:

For your convenience, Rogers Bank credit card users can sign in to the Rogers Bank app using your current online banking credentials. Your existing account information and cash back rewards will be available when you sign in.

Question 8

My most recent transaction isn’t displaying. How should I troubleshoot?

Accepted Answer

My most recent transaction isn’t displaying. How should I troubleshoot?

If your most recent transaction isn’t showing in the Transactions tab of your Account page, ensure that you have not applied any filters to the transaction feed by tapping Filter on the right side of the screen. Next, tap Reset in the top-left corner of your screen.

If the issue persists, try one of these potential solutions:

Sign out of the Rogers Bank app, then sign in again.
Close the app entirely, then open it back up and sign in.
Restart your phone, then sign back in to the Rogers Bank app.
You may need to update the Rogers Bank app. Uninstall the app, then reinstall it and attempt to sign in.

Question 9

Part of my app dashboard (balance, rewards circle, available credit, etc.) appears to be missing. How should I troubleshoot?

Accepted Answer

Part of my app dashboard (balance, rewards circle, available credit, etc.) appears to be missing. How should I troubleshoot?

If any content within the Rogers Bank app appears to be missing, try one of these potential solutions:

Sign out of the Rogers Bank app, then sign in again.
Close the app entirely, then open it back up and sign in.
Restart your phone, then sign back in to the Rogers Bank app.
Uninstall the Rogers Bank app, then reinstall it and attempt to sign in.

If the problem persists, please contact Customer Service at 1‑855‑775‑2265.

Question 10

What should I do If have an issue downloading the Rogers Bank app?

Accepted Answer

If you’re having an issue downloading the app, visit Google Play Help or Apple Support.

To download the Rogers Bank app, you should:

Have the latest version of your device’s operating system.
Be connected to cellular data or WI-FI.

Question 11

What should I do if I get locked out of my account?

Accepted Answer

First, click the link 'Forgot Password/Username' below the sign-in button to reset your password or retrieve your username.

If you cannot verify your information during the ‘Forgot Password/Username’ steps, you will need to contact customer care to unlock your account by calling 1 855 775-2265. Please have your credit card available to complete your request.

Question 12

What should I do if I have an issue setting up the biometric sign-in option?

Accepted Answer

What should I do if I have an issue setting up the biometric sign-in option?

If you have an issue setting up biometrics on the Rogers Bank app, please ensure that Touch ID or Face ID for iOS, or fingerprint or facial recognition for Android, is enabled on your device.

For help enabling this feature, visit:

Apple support
Touch ID
Face ID

Samsung support
Fingerprint
Facial Recognition

When biometric sign-in is enabled on your device, you can set it up on the Rogers Bank app:

On the sign-in page, toggle the Remember my username button ‘on.’
Read and agree to the Terms and Conditions.

To add or remove biometric information:

Sign in to the Rogers Bank app
Tap More on the navigation menu
Toggle the button next to Touch ID/ Face ID or Fingerprint/Facial recognition Settings to the ‘on’ position.
Read and agree to the Terms and Conditions.

Note: If you share your device, do not use biometrics to sign in. Please refer to the Biometrics Terms and Conditions for terms of use.

Question 13

Where can I download the Rogers Bank app?

Accepted Answer

The Rogers Bank app is available for download on iOS and Android smartphones. Select one of the links below to download for iPhone (App Store) or Android (Google Play).

To download the Rogers Bank app, you will need to be connected to cellular data or WI-FI.

Standard message and data rates may apply

Question 14

Which devices support the Rogers Bank app?

Accepted Answer

The Rogers Bank app supports Apple (iOS) and Android on your smartphone.We are committed to developing and expanding to other platforms that will help you manage your Rogers Bank credit card account.

Question 15

Why am I being prompted to change my minimum redemption amount?

Accepted Answer

Why am I being prompted to change my minimum redemption amount?

If you’re being asked to change your minimum amount, you may have accidentally set a minimum amount that is higher than the purchase amount you’re attempting to redeem. To fix this, update your minimum redemption amount in the Settings tab of the Rewards page, ensuring your new minimum amount is lower than or equal to the desired rewards amount. After updating your settings, the redemption should complete successfully.

Question 16

Why don’t I see one of my recent transactions in the Rewards tab?

Accepted Answer

A recent transaction may not be available for rewards redemption if it is still listed as pending. You can verify this by navigating to the Account page and tapping the Transactions tab.

Please note that only eligible purchases will be displayed in the Redeem tab. Your purchase may not be eligible if it does not meet requirements, or was made more than 90 days ago.

Rogers Bank App