Fraud Alerts
When we notice suspicious activity on your account a fraud alert can help keep your account safe. A text or email is sent to the mobile number or email associated with your account, at no charge (within Canada). To avoid delays in notifying you, sign in to update your contact information today.
How does it work?
As a cardholder, you will be automatically registered to receive fraud alert notifications by, email or free text message to Canadian mobile numbers1. If we notice suspicious activity on your account, we will send a text message from the following number, 74892.
Responding to the fraud alert by text message is easy:
If you did make the purchase, respond VALID to the message. No further action is required from you.
If you did not make the purchase, respond FRAUD and one of our fraud specialists will contact you. Or if you prefer, call us at 1 855 275-2217 immediately.
If you receive a fraud alert by email before noticing the text message, call our fraud specialists, at 1 855 275-2217, if you did not make the purchase.
We may need to block your card if we do not receive a response or cannot get in contact with you to verify that you authorized the transaction.
We will never ask you:
For your personal or sign in information such as usernames, passwords, or PINs
To click on a link. If you receive an email that seems suspicious do not click any links, open attachments, or reply to the email.
To Opt Out
You can opt out of fraud alert text messages at any time. However, if suspicious activity is detected on your account we will then attempt to contact you by phone or email.
Text ‘STOP’ to 74892, from the mobile number you DO NOT want to receive fraud alert text messages.
Learn more about how your account is protected.