Set up alerts

Why set up alerts?

Want some extra peace of mind as you use your credit card? Using this unique tool, we’ll notify you by text or email as soon as we notice a change in your account activity. You can even customize your alerts based on what matters most to you, whether that’s managing your budget or protecting your account from fraud.

How to set up alerts

  1. Sign in to your online account. 
  2. After you sign in, go to ‘I want to…’ select ‘Manage alerts’ on the ‘My account’ page.
  3. Click the ‘Register Now’ button.
  4. Set up your preferences; select the language you would like to receive your alerts in and the time zone. Read and accept the terms and conditions.
  5. Select your preferred method of contact (email or text message).
  6. When setting up your mobile number to receive text messages you will receive a text message to opt in. ‘NOT VERIFIED’ will be displayed below your mobile number until you respond ‘Yes’ to the text message within the next 24 hours. When we receive your response you will see ‘VERIFIED’.  Account alerts are only sent to Canadian mobile phone numbers. Select CAN +1, below ‘Country’.
  7. To change the email address (default is email address we have on file) click the + icon beside ‘Email’.
  8. Now you are ready to customize your alerts based on your account management needs. Click on the ‘Alert Types’ tab, click the pencil icon beside the type of alert you would like to add. To turn on an alert click on the right of the slider until it is green, select a contact and enter your criteria, if applicable.

Click ‘I Agree’ to start receiving account alerts.