Set up account alerts

Set up account alerts

Account alerts can be set up to notify you by text or email as soon as we notice a change in your account activity. Customize your alerts based on what matters most—managing your budget, setting monthly payment reminders, and more.

How to set up alerts

Set up alerts using the Rogers Bank app

  1. Download the Rogers Bank app for iOS or Android here:

    Download on the App StoreGet it on Google Play
  2. Sign in with your existing online banking credentials or register your Rogers Bank Mastercard® to the Rogers Bank app on your smartphone.
  3. Tap More at the bottom-right of your screen.
  4. Tap Manage Alerts.
  5. If prompted, tap Register to register for account alerts, select your language preference, either English or French.
  6. Tap Add New Contact, then follow on-screen steps to add your mobile phone number and/or email address. When adding a mobile phone number or email address for the first time, you will be asked to verify the contact information. Read the Terms and Conditions before tapping Add.
  7. If you selected your mobile phone number to receive account alerts, you will receive a text message to opt in. A yellow flag beside your mobile phone number means your ‘NOT VERIFIED’ to receive account alerts; this will be displayed until you respond Yes to the text message within the next 24 hours. When we receive, your response a green checkmark will be displayed which means you are now ‘VERIFIED’ to receive account alerts. Alerts are only sent to Canadian mobile phone numbers, then tap the Enrol account alerts button at the bottom of your screen.
  8. Tap any of the alert categories to view and customize alerts.

Set up alerts online

  1. Sign in or register here.
  2. On the ‘My Account’ page, click I want to… and select Manage Alerts from the drop-down menu.
  3. The contact information we have on file is provided for your convenience. You can edit this information at any time.
  4. Select the language you would like to receive your alerts, either English or French. Read and accept the terms and conditions before clicking the ‘Register’ button.
  5. If you selected your mobile phone number to receive account alerts, you will receive a text message to opt in. A yellow flag beside your mobile phone number means your ‘NOT VERIFIED’ to receive account alerts; this will be displayed until you respond Yes to the text message within the next 24 hours. When we receive, your response a green checkmark will be displayed which means you are now ‘VERIFIED’ to receive account alerts. Alerts are only sent to Canadian mobile phone numbers.
  6. Note: Changing your account alert contact information does not affect the contact information we have on file to send communications, monthly e-statements and verification codes. If you would like to update your contact information sign in here, and then click the slide out menu on the top-left corner of the page and select View Profile.
  7. Click the pencil icon next to any of the alert types to view and customize them.  To turn on an alert click on the right of the slider until it is green, select a contact and enter your criteria, if applicable
  8. When you’re done customizing an alert, click I Agree to save your changes.
  9. To learn more about how to modify alerts and tips about receiving the Transaction Activity Alerts and General Account Information alerts click here.

Step-by-step video