Supporting Our Seniors
This page includes several resources dedicated to helping clients who are seniors benefit from our services.
How to Bank With Us
There are three primary ways to bank with us: via the Rogers Bank app on your mobile device, using our online website, or by calling our Automated Phone System. Each of these options are available at no cost, 24 hours a day, 7 days a week.
Select one of the options below to learn more about our convenient ways to bank.
Other Support Options
If you have any general questions, chat with Ruby, our virtual personal assistant, by clicking the floating chat icon located in the bottom-right of every page.
For further assistance, contact our Customer Care representatives at 1 855 775-2265.
Customer care representatives are available 24/7 (24 hours, 7 days a week).
Protecting You
To learn more about how to protect yourself from some of the most common forms of fraud and scams targeting seniors, choose any of the options below.
Financial Abuse and Other Common Scams
Financial abuse can take many forms. It’s important to know the signs.
Grandparent Scams
When it comes to fraud, criminals have their sights set on seniors with grandchildren.
Additional Protection Features
Learn about features we offer to help protect clients from fraud and other scams.
More Resources
Frequently Asked Questions
Answers to common questions from seniors regarding banking, security, fraud and scam prevention, and more.
Pre-Authorized Debit Form
Setting up Pre-Authorized Debit (PAD) means you never have to worry about missed payments or late fees.
Legal Information on Powers of Attorney
A Power of Attorney (POA) is a legal document you sign to give one or more persons the authority to manage your money and property on your behalf.
Accessibility Resources for Seniors
Accessibility Information
Read our full outline of accessibility options and features.
Code of Conduct for Delivery of Banking Services to Seniors
View the principles that guide us in delivering banking products and services to Canada’s seniors.
The Code for Seniors: Rogers Bank Enhancements
Read more about the steps we’ve taken to ensure our services are available and accessible to our senior customers.
®/™Mastercard and World Elite are registered trademarks and the circles design is a trademark of Mastercard International Incorporated. Used under license.
™ Rogers and Mobius Design, Rogers Bank and related marks, logos and brand names are trademarks of Rogers Communications Inc., or an affiliate, used under license. © 2023 Rogers Bank.